Frequently asked questions
Got questions? This way.
Answers about the widget, your plan, and support. Can't find your question here, try contacting us.
General questions:
The basics of installing and running WooCommerce AI Chat on your store.
No. WooCommerce AI Chat installs as a plugin on your existing WordPress/WooCommerce store. It does not replace your theme, checkout, or product pages — it adds a chat widget and, optionally, generates catalog content you review before publishing.
On install, the plugin indexes your product catalog and store content. Chat replies are grounded in that indexed content, not the open web, so answers reflect what you actually sell.
Yes — the widget always shows a persistent, non-removable notice that shoppers are chatting with an AI assistant. This is built into the widget, not an optional setting, in line with the EU AI Act.
Ut in vestibulum risus, ut tincidunt sem. Morbi molestie egestas felis, consequat mattis magna suscipit non. Proin ex enim, faucibus sit amet odio vestibulum, condimentum egestas libero.
Cras eget leo in quam euismod viverra et luctus tellus. Nullam porta euismod est sodales cursus. In lacinia, mauris quis volutpat tempor, nulla turpis vulputate magna, ut elementum turpis leo vel libero.
License usage:
How your license, plan quotas, and billing work.
Each plan (Growth, Pro, Business) has a monthly allowance for three things: chat replies, indexed memory items (how much of your catalog can be indexed), and AI Tasks (auto-generated descriptions, tags, summaries, and alt text). Usage against each is visible in your merchant dashboard.
The widget stops serving new chat replies or AI Tasks once you hit your plan's monthly cap, protecting both your bill and our infrastructure from runaway usage. Upgrade to a higher tier at any time to raise your limits.
Log into your merchant dashboard — your license key is shown there at any time, no need to contact support for a resend.
Ut in vestibulum risus, ut tincidunt sem. Morbi molestie egestas felis, consequat mattis magna suscipit non. Proin ex enim, faucibus sit amet odio vestibulum, condimentum egestas libero.
Cras eget leo in quam euismod viverra et luctus tellus. Nullam porta euismod est sodales cursus. In lacinia, mauris quis volutpat tempor, nulla turpis vulputate magna, ut elementum turpis leo vel libero.
Support & updates:
What to expect after you subscribe.
You receive your license key by email and can also view it immediately in your merchant dashboard. Paste the key into the plugin's onboarding wizard on your store to activate.
Yes, through your WooCommerce account or the merchant dashboard. Your subscription stays active through the end of the current billing period.
Contact us through the [PLACEHOLDER: support contact — email or channel] listed on our Contact page.
Ut in vestibulum risus, ut tincidunt sem. Morbi molestie egestas felis, consequat mattis magna suscipit non. Proin ex enim, faucibus sit amet odio vestibulum, condimentum egestas libero.
Cras eget leo in quam euismod viverra et luctus tellus. Nullam porta euismod est sodales cursus. In lacinia, mauris quis volutpat tempor, nulla turpis vulputate magna, ut elementum turpis leo vel libero.